Shipping / Returns

If the product is in stock, it will be dispatched on the same day. If a product is not in stock, the delivery time depends on the availability of the product. You will be informed accordingly. 

Your parcel will be dispatched
Orders placed before 3:00 PM are dispatched the same day. Below you will find the most frequently asked questions:

• When will my parcel be dispatched?
  If your order is placed on working days before 3:00 PM, it will be handed over to PostNL on the same day. You will receive a track & trace code from us. Due to peak periods, it may occasionally not be dispatched until the following working day.
• When will my parcel be delivered?
  The delivery of your parcel is handled by PostNL. Once your parcel has been dispatched, you will receive a track & trace code. We recommend monitoring this for the most up-to-date information. As delivery is managed by PostNL, we cannot influence or speed up this process. It is possible that the track & trace information changes or that the parcel is not delivered within the indicated time slot. Due to busy periods, delivery may take a few days longer.
• According to Track & Trace, my parcel has not yet been handed over to PostNL and is listed as pre-advised?
  If you have received the dispatch confirmation email, the parcel has been transported to the PostNL distribution centre on the same day. During peak periods, delays may occur at PostNL, meaning the parcel is not scanned immediately. The parcel is already with PostNL, but it may take some time before the first scan is registered. In this case, we kindly ask you to allow a few days.

SHIPPING INFORMATION AND COSTS (NL)
Orders from €100 excl. VAT / €121 incl. VAT are shipped free of charge (within the Netherlands only).
Below €100 excl. VAT / €121 incl. VAT, the following rates apply:

SHIPPING COUNTRIES
We ship to Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic and Sweden.

SHIPPING COSTS FOR SPECIAL ORDERS
The transport costs for large or heavy items are approximately €81.82 – €144.63 excl. VAT or €99 – €175 incl. VAT. These costs are clearly indicated at the bottom of the product information for international shipments and are further shown during the checkout process. For deliveries to the Dutch islands and abroad, we will contact you in advance regarding the applicable costs.

*For non-standard volumes or weights that cannot be shipped as a single parcel via PostNL within the Netherlands, adjusted rates apply. In consultation, you will receive a quotation depending on the size of the shipment. This also applies to orders placed online.

POSTNL
Missed you? It happens! If you are not at home, we always follow your delivery preferences. If no preferences are set, your parcel will be delivered to your neighbours or to a PostNL pickup point. Via track & trace in the app or online, you can see where your parcel is. *Excluded for certain postcode areas.

COSTS FOR REFUSED OR UNCOLLECTED PARCELS
If a parcel is refused or not collected from a pickup point and is therefore returned to us (without a withdrawal request), we will charge the costs incurred for the return shipment. The amount depends on the weight of the shipment(s) and your address details. If you still wish to receive the order, we will be happy to resend the parcel after payment of the shipping costs.
Return shipping costs for refused or uncollected parcels (NL+BE+DE)
0–10 kg € 8,26 excl. VAT / € 10 incl. VAT
10–29 kg € 16,53 excl. VAT / € 20 incl. VAT
30 kg and more: based on the costs charged by the carrier
Return shipping costs (other EU countries)
Based on the costs charged by the carrier

RETURNS
If you wish to return an item, please contact us via email at
contact@medischevakhandel.nl. If the product is damaged or not functioning, we will reimburse the shipping costs. (Return costs will not exceed the original delivery costs of the item.) In all other cases, return shipping costs are at your own expense. 
 

• RIGHT OF WITHDRAWAL FOR CONSUMERS
  We apply a withdrawal period of exactly 14 days and no longer. After these 14 days, cancellation is no longer possible. You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us by means of an unequivocal statement (e.g. by post, fax or email). You may use the withdrawal form (PDF), but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
  Excluded from the right of withdrawal:
  • Products manufactured according to consumer specifications (custom-made items), such as engraved stethoscopes
  • Products which are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.
• EFFECTS OF WITHDRAWAL
  If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days after we have been informed of your decision. We will reimburse you using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back.
• The direct costs of returning the goods shall be borne by you.
• Returned items must be received by us within 14 days. Shipments received after this period cannot be accepted and will be returned to the sender.
• Please return the product, where reasonably possible, including the original packaging, undamaged and in its original condition. Missing or damaged original packaging may result in a reduction in value, which we reserve the right to deduct from the refund.
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

RIGHT OF WITHDRAWAL FOR B2B, BUSINESS CUSTOMERS
The 14-day right of withdrawal applies exclusively to consumers and not to business customers. Businesses have a duty of inspection and are excluded from the statutory right of return (distance selling regulations).

RETURN DETAILS

• Please use the return form (PDF) and send the parcel including your order number, name, address and reason for return to:
  Medische Vakhandel
  Phoenixweg 43
  9641 KS Veendam

CONTACT, COMPLAINTS

Send us an email at contact@medischevakhandel.nl
Or call us: T: 088-1900099

Address:
Medische Vakhandel
Phoenixweg 43
9641 KS Veendam